Itron and Smart Energy Water Sign Reseller Agreement to Promote Customer Experience in the Global Energy and Water Industries
Agreement Allows Itron to Offer Smart Energy Water’s Premier Customer Engagement Solution to AMI Customers
With this agreement, Itron will offer an integrated solution that combines Itron’s Industrial IoT (IIoT) network and software platform with SEW’s cloud-based customer engagement software. With the addition of SEW’s offering, Itron will facilitate providers to deliver multi-commodity meter data to encourage energy and water conservation, alert customers about outages in real time and improve customer satisfaction.
“Our platform transforms the relationship between utilities and their customers, simplifying interactions for a better customer experience,” said
“This collaboration combines our leadership in delivering intelligent connectivity and comprehensive utility-focused solutions with SEW’s award-winning CX platform to deliver a superior customer-focused solution for smart cities and utilities,” said
Smart Energy Water is the No. 1 global energy and water cloud platform for digital customer experience, mobile workforce engagement and smart AI/ML/IoT analytics to the energy and utility sector. SEW provides innovative solutions that are easy to use, seamlessly integrate with utility backend systems and improve operational efficiency using AI, cloud and mobile technologies.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
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Senior Manager, Corporate Communications