Managed Services to Improve Overall Program Effectiveness and
Customer Satisfaction
LIBERTY LAKE, Wash.--(BUSINESS WIRE)--Nov. 6, 2018--
Itron, Inc. (NASDAQ: ITRI), which is innovating the way utilities and
cities manage energy and water, will deploy Itron’s demand managementservices to manage field services for Georgia Power’s Power Credit
demand response program. Georgia Power currently utilizes Itron’s
IntelliSOURCE® Enterprise™ distributed energy resource
management system (DERMS) and load control devices as the technology
foundation for the program. IntelliSOURCE Enterprise will facilitate the
Itron field services operation by automating all processes related to
device deployment and maintenance, including contact management, call
center support, work order management and inventory management. Adding
field services to the existing functions previously automated by the
Itron DERMS will help ensure seamless data coordination across the
program, creating an optimal customer experience.
As the largest electric subsidiary of Southern Company, Georgia Electric
serves 2.5 million customers in all but four of Georgia’s 159 counties.
The utility will utilize an array of Itron’s demand management services,
including program management, field services, a contact center, network
operations center and professional services. By transitioning to a
higher quality field services solution that will easily integrate with
the utility’s existing software and hardware from Itron, Georgia Power
will be equipped to better serve its customers. The utility will also be
able to audit and optimize its field services with higher quality data
collection in the field.
“Expanding the program to include Itron’s field services will empower
Georgia Power to access more reliable data and ensure seamless program
management,” said Steve Hambric, vice president of distributed energy
management, Itron. “We look forward to managing Georgia Power’s demand
response program to meet the utility’s operational needs.”
About Itron
Itron enables utilities and cities to safely, securely and reliably
deliver critical infrastructure services to communities in more than 100
countries. Our portfolio of smart networks, software, services, meters
and sensors helps our customers better manage electricity, gas and water
resources for the people they serve. By working with our customers to
ensure their success, we help improve the quality of life, ensure the
safety and promote the well-being of millions of people around the
globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
Itron® and Intellisource® are registered trademarks of Itron,
Inc. All third-party trademarks are property of their respective owners
and any usage herein does not suggest or imply any relationship between
Itron and the third party unless expressly stated.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181106005256/en/
Source: Itron, Inc.
Itron, Inc.
Alison Mallahan, 509-891-3802
Senior PR
Manager
alison.mallahan@itron.com
